Terms & Conditions

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• Reservations and Check-In/Check-Out:
  - Only guests with reservations are accepted.
  - We do not accept daily visitors to our club.
  - All guests aged 4 and over are included in the total guest capacity.
  - Check-in time is after 14:00, and check-out time is before 12:00. Late check-out requests will be evaluated based on availability. For late check-outs until 17:00, a 50% accommodation fee will be charged, and a full day rate will be applied after 17:00.
   

• Pets:
  - We do not accept pets from outside.
  This rule is in place to ensure the safety and tranquility of the other animals in the park. Many animals roam freely in our park, and deer and gazelles are especially delicate and skittish. Additionally, the dogs in the park may react to unfamiliar animals, which can lead to unwanted situations. If you bring a pet without permission, the guest will be responsible for any injuries or treatment processes that may occur.
   

• Cancellation and No-Show Policy:
  - No refunds are made in case of "Cancellation" or "No-Show." No refunds are given for early departure.
   

• Booking Channels:
  - Our reservations cannot be made through any agency or third-party sales channel other than our contracted official agencies.
   

• Breakfast, Food, and Beverages:
  - Breakfast is served in your room between 09:00 and 11:00.
  - Hot snacks, drinks and alcoholic beverages are available as room service.
  - We do not have a dinner service. There are many delicious restaurant alternatives close to our club. You can get support from the reception for detailed information and dinner reservations.
  - In House (Suite) reservations, there are no restrictions on bringing your own food and drinks. Houses are equipped with a kitchen, refrigerator, and basic kitchen utensils. You can get help from the reception for cooking equipment.
  - External food and drinks are not allowed in Park Room reservations.
  - BBQ service is not provided for Park Room types.
  - Food and drinks should not be taken into the park or forest areas. Please do not take food or drinks outside your room and its garden. You may encounter issues with the free-ranging animals. The guest will be responsible for any health issues that may arise from this.
   

• Interaction with Animals:
  - Do not feed bread to deer and horses. Bread is not suitable for their digestive system and can cause severe health problems, potentially even death. 
  - Do not feed the animals in your garden without animal caretakers.
  - You can join the morning feeding in the park with animal caretakers at 09:00.
  - Do not allow any animals into your room. When you leave your door open, squirrels, peacocks, roosters, chickens, and even sometimes deer can enter your room. The guest will be responsible for any issues arising from this situation.
  - Many animals roam freely in the park and forest. Guests who do not enjoy direct contact with animals should consider this.
  - Please keep your distance from free-roaming animals and do not approach them with food or drinks. The guest will be responsible for any discomfort or injury that may arise from this.
  - Be careful not to frighten, startle, or chase the animals. Reservations of guests who do not comply with this rule will be canceled without a refund.
   

• Smoking Policy::
  - If you smoke, do not throw your cigarette butts on the ground, floor, or soil. If our staff finds you doing so, they will warn you, and your reservation will be canceled without a refund. Cigarette butts pose a fire risk in forested areas and can be dangerous to animals.
   

• Waste Policy:
  - We separate our waste and avoid mixed waste practices in our establishment. You can support this initiative, which we carry out for the environment and future generations.
  - In Standard Rooms: We provide two separate bins for waste segregation:
  1. Recyclable Waste (Paper, Metal, Cardboard, Plastic, Glass, etc.)
  2. Domestic Waste (used tissues, etc.).
  - In Houses and Suites: Waste is divided into four categories:
  1. Glass Waste,
  2. Packaging Waste (Paper, Cardboard, Metal, Mixed Plastic),
  3. Organic Waste (all kitchen food and biodegradable waste),
  4. Domestic - Non-Recyclable Waste (used tissues, etc.).
   

Guests are responsible for informing all members of their party of these rules.
 

Polonezköy Country Club
Guest Agreement